We are committed to working with parents to secure the best educational environment for students at Hamilton School and understanding the individual needs of each and everyone. This means all parties being able to have their say and be heard appropriately and us having clear and efficient communications which are also respectful of all parties.
During the school day we want staff to prioritise teaching, mentoring and coaching students and planning lessons. They may not, therefore, be available to respond to messages or emails immediately.
If you would like to contact a member of staff, we should be very grateful if you would call reception or email email@example.com. Our reception team will take a message and pass this on to the relevant teacher.
Our aim is to respond to telephone calls, emails and letters within 3 working days. If the query is complex, then a holding letter or email will be sent within 3 working days and we will inform you when we will be able to provide a full response.
In an emergency, it is particularly important that you contact the school via reception or the central email address. Many colleagues do not get the chance to read their messages during the day and so direct communications may be missed.
Unfortunately, from time to time certain actions by parents or other stakeholders can make it very difficult for us to deal with their enquiry or concern, for example where those actions are disrespectful or abusive or where demands are unreasonable. In which case we may be forced to manage communications with them differently (some examples can be found here).